Frequently Asked Questions

GroupWise Client Access
(On-campus Novell Network Access)

What is my username and password?

You can find more information about your username and password in the Getting an Account section.

How do I change my e-mail password?

Important!  Your initial password is your seven digit ID#, however, for security purposes you should change your password. GroupWise can be accessed from anywhere in the world using a Web browser and going to https://gw.ashland.edu. The first time you log in, please use your AU Network Login and password (user name for the login and seven digit student ID number for the password). When you reach the GroupWise site for the first time, please change your password. Your password can be anything that is easy for you to remember (Must have a minimum of 6 characters).

• Select Tools from the menu.
• From the Tools menu, select Options.

When you select options, the following window should appear.

Double-click on the Security icon.
When you double-click the Security icon, the Security Options window should appear.

Enter your current password in the "Old password:" box.
Hit the Enter key on your keyboard.
When you hit the enter key, the "New password:" and the "Confirm new password:" boxes should turn white.
Enter the password you would like to use in the "New password:" box.
Re-enter your new password in the "Confirm new password:" box.
Choose "OK".

 

What if I've forgotten my e-mail password, or need it reset for some reason?

Please contact Information Technology @ ext. 5045 (419-289-5045 off campus).

How do I forward my e-mail to another account?

Click on the Tools menu at the top of the GroupWise window.
Select Rules from the drop-down menu.

When you click on Rules, the following window should appear.

Click on the New button in order to see the New Rule window.

In the "Rule name:" box you must enter a name for your new rule.
Under the Add Action drop-down menu, select Forward.
When you select Forward from the drop-down menu, the following window should appear.

The From box will default to your name as it appears in GroupWise.
In the "To:" box, enter the e-mail address you would like your e-mail forwarded to.
Enter a Subject in the "Subject:" box.
Choose OK.
When you choose OK, the new rule will appear in the Rules List.

The black checkmark tells you that the rule is active:
• To deactivate the rule but save it for another time, simply uncheck the box.
• To deactivate the rule and delete from the list, click on the Delete button.

 NOTE: If you are Forwarding your e-mail to another account, please also set a Rule for Deleting the e-mail from your GroupWise account, otherwise you will receive duplicate copies of your e-mail in both accounts. The process is the same as setting a Rule for Forwarding except that you need to select Delete from the drop-down menu instead of forward. Also make sure that the Forward Rule appears BEFORE the Delete Rule in the list.

 

How do I set-up an Auto-reply for when I am out of the office?

The steps for setting up an auto-reply rule are the same as the steps for setting up a forward rule (see above) except you select Reply from the Add Action drop-down menu.

When you select Reply from the drop-down menu, the following window should appear:

Select the radio button for Reply to sender instead of Reply to all (sender and recipients).

NOTE: If you select Reply to all and receive an e-mail as a member of a group, the reply will go to every person in the group list instead of only the person sending the e-mail.

How do I open attachments in GroupWise?

Click on the Tools menu at the top of the GroupWise window.
Select Options from the drop-down menu.

When you select options, the following window should appear.

 

Double-click on the Environment icon.
When you double-click the Environment icon, the Environment Options window should appear.

Under the attachments section, change the radio button to "Open attachment".
• Open Attachment will open the attachment within the software application,
  which allows you to edit the attachment.
• View attachment will open the attachment within the GroupWise viewer,
  which only allows you to read the attachment not make changes to it.
Choose OK.
Choose Close.

Why don't images appear in my e-mails?

Before images and graphics will appear in your e-mails, you must change your setting from text to HTML:

Click on the Tools menu at the top of the GroupWise window.
Select Options from the drop-down menu.

When you select options, the following window should appear.

 

Double-click on the Environment icon.
When you double-click the Environment icon, the Environment Options window should appear.
Select the Views tab at the top of the window.

On the bottom of the Views tab, change the radio buttons from Plain Text to HTML.
• Plain Text will only display text not graphics.
• HTML will display both text and graphics.

How do I delete files from my e-mail account directory?

• In order to Delete an e-mail from your mailbox, simply click on the e-mail message and drag it to the Trash Can.
• If you want to Delete an entire list of messages, single-click on the first message in the list and Shift+Click on the last message in the list. (At this point, all of the messages in the list should be highlighted.)
• If you want to pick certain messages out of a list to delete, single-click on the first message and Ctrl+Click on any other messages you wish to delete.
• After you have your message(s) selected, drag the entire list to the Trash Can.
• Once you have the messages in the Trash Can, right-click on the Trash Can and select Empty Trash from the pop-up menu to permanently delete the messages in the Trash Can.

If you have any problems or questions please feel free to contact
Information Technology at ext. 5045 (419-289-5045 off campus)
or e-mail the HelpDesk at help@ashland.edu

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FAQ Date 11/02